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Job Title: Product Manager / Business Systems Analyst — Digital Platforms

Location: Bangalore, India

Department: Digital AI

Position Summary:

Penn Engineering is building a unified digital platform to transform how customers find, design, quote, and buy. We are hiring a Product Manager / Business Systems Analyst (3–8 years’ experience) to own product definition across the portfolio of customer-facing digital products. This is not a coordination role. You will be responsible for translating customer needs and business workflows into clear,
structured, and build-ready product requirements (Product Requirement Documents – PRDs, and Business Requirement Documents - BRDs) that engineering teams can execute against with speed and confidence.

Key Responsibility

Product Definition & Requirements Ownership

• Own Product Requirement Documents – PRDs, and Business Requirement Documents - BRDs) that define end-to-end behavior — including workflows, edge cases, business rules, and data flows — with zero ambiguity for engineering teams
• Translate customer workflows into end-to-end user journeys
• Define clear system behavior, business logic, and data requirements across platforms
• Ensure requirements are unambiguous, testable, and ready for engineering execution
• Act as the single-threaded owner for requirements on assigned products — accountable for clarity, completeness, and readiness for engineering
• Eliminate back-and-forth translation by delivering requirements that are directly executable by engineering without re-interpretation

User Acceptance Testing (UAT), Quality, and Release Discipline

• Define acceptance criteria and UAT scenarios as non-negotiable inputs to release
• Enforce release discipline — no feature goes live without defined acceptance criteria, UAT coverage, and traceability back to requirements
• Ensure traceability from requirements through testing and release
• Partner with engineering to clarify requirements and eliminate ambiguity during build

Cross-System Orchestration

• Support alignment across CRM (Salesforce), ERP (JDE), Product Information Management (InRiver PIM), eCommerce (Commerce Cloud), Cloud platforms (Amazon Web Services)
• Help standardize customer, product, pricing, and quoting workflows
• Contribute to reusable patterns, not one-off solutions

Customer-Centric Product Thinking

• Translate real customer friction into clear product requirements and improvements
• Actively ground requirements in real customer behavior through tight collaboration with the Customer Experience research team in the U.S.
• Lead User Acceptance Testing (UAT) to ensure what we build is tested and delivers customer outcomes

Requirements:

• 3–8 years experience in Product Management, Business Analysis, or similar roles
• Proven experience writing PRDs/BRDs, user stories, and acceptance criteria
• Strong ability to translate business needs into structured, testable requirements
• Experience working across integrated systems (CRM, ERP, PIM, eCommerce, APIs) preferred
• Comfortable operating in cross-functional, global teams

Preferred Qualifications:

• Experience working with a US-based digital product company or global product organization
• Experience operating in environments with high product rigor (e.g., Amazon, Microsoft, Google, Meta, Apple, SaaS product companies, or similar)
• Exposure to environments where product managers own end-to-end requirements and delivery outcomes, not just documentation
• Experience with customer-centric product development (not purely internal IT delivery)