Responsibilities

• Responsible for all service matters and develop procedures, policies, and standards and review them from time to time.
• Assessing service statics and preparing department detailed reports to management.
• Handle complex customer issues and escalated complaints / calls.
• Work with production and sales to optimize the production output and satisfy customer's need.
• Communicate and coordinate with all department to ensure meeting sales order and shipment on time.
• Manage internal conflicts and promote good working environment for the team.
• To ensure all Customer Service functions are performed well, accurately and timely.
•  Maintaining finished goods inventory level as per target set and minimize obsolete stock.      
• Direct, control and motivate staff in all aspects affecting their work performances.
• Perform any ad hoc duties as requested.

Requirements:

• Candidate must possess at least a Diploma, Bachelor’s Degree, preferably major in Business Management, Marketing, Supply Chain Management and/or Logistics.
• 10 years of experience in Customers Service/Operations with at least 3 years of experience in managerial role
• Proficient in Microsoft Office ( Words, Excel, PowerPoint ) and English & Mandarin word processing.
• Able to multi-task, determine priorities, and meet deadlines in a fast-paced business environment.
• Attention to detail, accurate, responsible, independent, self-starter, customer oriented.
• Fluency in English & Mandarin essential (verbal and written)

Please contact Beeling at [email protected] to apply.